Writing about Life in the digital age

While it's relatively easy for competitors to implement technology similar to yours, duplicate your strategy, and even mimic your culture, they can't clone your people. That's why most organizations agree talent is a top priority. At the end of the day, people are your truest form of sustainable competitive advantage. 

To expand the capabilities of their best asset, most organizations invest in some form of continued development. Research from the Brandon Hall Group revealed the average training budget for large organizations hovers around $13 million. Also, out of all the delivery mediums available (i.e., mobile apps, simulations, and e-learning), classroom settings are still chosen 22 percent more often than any other modality.

This research came as a bit of a surprise, given all the advancements in technology. Although the study also indicated classroom settings were effective, I couldn't help but think that many companies are behind the times. 

As a part of the research, Rallyware, a training platform that delivers adaptive learning solutions, interviewed learning and development thought leaders to get their perspective on how technology will shape the future of corporate training. 

Through these interviews, five e-learning trends emerged:

I'm not the only one who says yes to projects that I'm not 100 percent certain I can do, right? My motto is say yes and figure it out later. It's risky, but it's also a lot of fun. I can't tell you how many times a YouTube video or an on-demand course from Lynda.com has saved me. 

Kevin Delaney, VP of learning and development at LinkedIn, realizes that future corporate training must adopt to these types of situations. Two-day workshops aren't efficient enough. We need access to just-in-time solutions that help us troubleshoot issues within minutes. In his interview, Delaney offered valuable insight that foreshadows future learning tools: When employees are stuck, they want the answer quickly.

It doesn't help them to sign up for a class that will happen three weeks from now and sit through a four-hour session to get the answer they need this minute. They are more inclined to engage in learning if they can watch a short video that they have access to 24/7 on any device.

Different learning styles and varying role responsibilities are making big-box, off-the-shelf learning solutions less and less effective. Now, customized and concentrated learning experiences are critical. Employees need access to content that's relevant, easily digestible, and engaging.

Delaney offered some opinions on how personalized training should be delivered:

First, don't bore people. Bored people don't learn. Second, there is no one-size-fits-all approach to learning. Companies need to offer a variety of solutions and focus on creating a one-size-fits-one experience.

The amount of content on the web is unbelievable. Udemy, an e-learning provider, has more than 65,000 courses on its site alone. With employees' increased access to content, learning is now a dual responsibility. Learning and development professionals can pinpoint key learning areas and vehicles and employees can be proactive about owning their development. 

The days of creating a huge list of internal content are changing, says Beth Loeb Davies, director of learning and development at Tesla:

At this point, I believe that we don't need to produce our own content in organizations as often as we did before but rather find the right material and deliver it to those who need it when they need it ... People are already learning through alternative media. Our role is becoming to curate resources in the context of the company culture and people's needs.

Many organizations are shifting to flatter and more efficient org charts. However, the same amount of work still needs to get done. It's not uncommon to see employees operating outside their job descriptions. If organizations expect to do more with less, then they'll need to broaden the scope of skills development, says Tom Brown, VP of HR Americas and APAC at eBay:

Companies will need to ensure that there are opportunities for their employees to build a quorum of different skill sets which won't necessarily be linked to their job titles. It means that there will be a decreasing emphasis on the career ladder, as we know it.

Data is a powerful validator, especially for cost-center functions like learning and development. Now, through advances in technology, initiatives that were traditionally seen as nice-to-haves can produce quantitative results proving their value. HR (the department in which learning and development professionals sit) will have to adjust, says Kvon Tucker, an Amazon global leadership development partner.

HR will need to become more data driven ... Learning experience data will be most valuable to companies, to help them track and correlate the most important experiences to the development outcomes needed for the organization.

This is a lot to take in. If leaders want to address all these trends, then they'll have to consider new technology including artificial intelligence, data, and machine learning. These tools are giving leaders the ability to analyze individual behavior and then deliver the right content to the right people at the right time on the preferred device. If you haven't already, take a look at microlearning, big data, and gamification to see if they're the right solution for your organization. 

It's been largely assumed that to run a successful business today, good leadership is required. But it's not the end of the world for leaders who worry that they're low on charisma or can't stir employees' hearts and minds. Maybe they don't particularly want to, and that's OK too.

Sometimes, it's more effective for employees to be more loyal to the work instead of being more loyal to the leader. After all, the end goal should be to keep employees engaged and productive by charging them to solve compelling problems.

First, it's important to understand the difference between an appealing boss and challenging work. A recent Harvard Business Review article found that employees at Facebook were more likely to quit because of their work--and not because of a "horrible" boss. The authors--three HR executives and Wharton professor Adam Grant--had spent years studying Facebook. When the social media giant started tracking employee exits, "all bets were on managers," the authors wrote. Turns out, employees left "when their job wasn't enjoyable, their strengths weren't being used, and they weren't growing in their careers."

It’s no surprise that Google, now part of Alphabet, loves data, and the company’s execs frequently share the revelations they find, such as their insights on mobile web use. But some of us would be surprised to discover that this unicorn company often turns its eye inward, analyzing information about its people to help improve its operations.

A group of employees from Google’s People Operations section, the equivalent of an HR department, decided to complete an analysis to answer one question: What makes a Google team effective?

Here’s a look at their approach and the startling revelations they had along the way.

Want to know one habit ultra-successful people have in common?

They read. A lot.

In fact, when Warren Buffett was once asked about the key to success, he pointed to a stack of nearby books and said, “Read 500 pages like this every day. That’s how knowledge works. It builds up, like compound interest. All of you can do it, but I guarantee not many of you will do it.”

Buffett takes this habit to the extreme — he read between 600 and 1000 pages per day when he was beginning his investing career, and still devotes about 80% of each day to reading.

And he’s not alone. Here are just a few top business leaders and entrepreneurs who make reading a major part of their daily lifestyle

Mindfulness has become the corporate fad du jour, a practice widely touted as a fast-track to better leadership. But we suspect that not all the benefits laid at its feet actually belong there. Our research and analysis has revealed a complicated relationship between mindfulness and executive performance—one that is important for leaders to understand as they seek to develop in their careers.

Mindfulness is a method of shifting your attention inward to observe your thoughts, feelings, and actions without interpretation or judgment. A mindfulness practice often begins simply by focusing on your breath, noticing when your mind wanders, and then bringing it back to your breath. As you strengthen your ability to concentrate, you can then shift to simply noting your inner experience without getting lost in it at any point in your day. The benefits attributed to this kind of practice range from stronger relationships with others to higher levels of leadership performance.

“Multitasking is a survival strategy.”

“I’m an excellent multitasker!”

Science has told us that these conclusions are in fact delusions. Yet, they persist. Sure, it’s possible to drive to work and listen to a podcast, but that’s because only one of those tasks requires active cognitive engagement. When both tasks require simultaneous processing, 98% of us can’t do it. Have you noticed that if you get lost while driving, you turn off the radio? That’s because you now need your full cognitive horsepower to navigate.

The same is true at work. While you may only be browsing emails during a meeting, you’ve transferred your attention from the meeting to your inbox. You are present, but not cognitively engaged.

Advice on how to improve one’s self is everywhere.  It accounts for about 2.5% of all book sales in the United States. Add in speeches, training programs, TV programs, online-products, coaches, yoga, and the like, self-help is a $10 billion industry per year, and that’s just in the U.S.

However, research shows that much of the advice extolled may be misleading or even wrong. Several myths about performance persist, despite research and practices that show they are half-truths at best. That might explain why the most likely purchasers of self-improvement books have bought another within the previous 18 months.  The first myth-riddled book didn’t work, so they bought another, and maybe another soon after.

A recent report in the Journal of Management noted that of nearly 25,000 academic articles on performance, only a fraction include what psychologists call within person variance, which describes ranges, such as that between individuals’ top, average and worst performances. Advice too often mistakenly assumes performance can be compared across people, using the same gauge. That’s absurd.

Our observation of hundreds of performance seekers largely confirms the report and has led to delineating a series of myths that hold people back when trying to improve. These assertions are based on a diverse set of fields, including psychology, sports, arts, and leadership. We hope that by dispelling these myths, explaining the reality and offering some sound advice instead, we can help move people toward more effective personal development.

To make a good decision, you need to have a sense of two things: how different choices change the likelihood of different outcomes and how desirable each of those outcomes is. In other words, as Ajay Agrawal, Joshua Gans, and Avi Goldfarb have written, decision making requires both prediction and judgment.

But how do you get better at either? We’ve published volumes on this subject —here are a few of my favorites — but there are three rules that stand out. Following them will improve your ability to predict the effects of your choices and assess their desirability.

Nobel-prize-winning psychologist Daniel Kahneman has said that overconfidence is the bias he’d eliminate first if he had a magic wand. It’s ubiquitous, particularly among men, the wealthy, and even experts. Overconfidence is not a universal phenomenon — it depends on factors including culture and personality — but the chances are good that you’re more confident about each step of the decision-making process than you ought to be.

So, the first rule of decision making is to just be less certain — about everything. Think choice A will lead to outcome B? It’s probably a bit less likely than you believe. Think outcome B is preferable to outcome C? You’re probably too confident about that as well.

Once you accept that you’re overconfident, you can revisit the logic of your decision. What else would you think about if you were less sure that A would cause B, or that B is preferable to C? Have you prepared for a dramatically different outcome than your expected one?

You can also practice aligning your level of your confidence to the chance that you’re correct. Try out quizzes like this one or this one. You’ll realize that while it’s not possible to always be right, it’s totally possible to become less overconfident.

One of the key roles any leader plays is finding ways to motivate your team to reach your organization's goals. But the secret to motivating people is, wait for it .....that you can't do it. I have studied this issue by talking to and working with thousands of people over many years and the one thing everyone can agree on is that you can't motivate someone to do what they don't want to do.

What you need to do instead is find out what people want and then show them how they can get it. Motivation is intrinsic. People get excited about pursuing a goal when it's in their own self-interest. As a leader, the trick is to see if you can find an alignment between what your people want and what will help grow the organization. The upside is that if you can tap into the underlying desires people have, you will get amazing performances in return from them.