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Scoop.it!
Digital transformation has the potential to revolutionize citizen services, but efforts to bring about that change are "often hindered by top-down hierarchies, cultural legacies and the lack of a compelling vision." 
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Scoop.it!
"Every year, 7:30 a.m. seems to come earlier.If that sentiment seems familiar, perhaps you are the parent of a teenager. With three teenagers, the daily gauntlet to get them out the door and to school on time has gotten tougher as they reached middle and high school. This fact hit home when we experienced a two-hour delay this winter, a morning that still stands out as a glorious aberration from our normal, stressful routine."
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